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If after receipt of your claim form the product needs to be returned to us, we will provide a pre-paid return label or arrange collection for larger / heavier items, customer services will let you know how to proceed. You'll need your order number, and uploading some pictures with the form is a great idea and usually required for us to proceed. Please include as much information as possible to help us fully understand the issue.
Start your warranty claim by clicking here. Ĭlick here to buy a Collect + returns label Please refer to our full returns terms and conditions in the FAQ section for information on tents, climbing gear, underwear and footwear for further guidance. You can also return online purchases to our stores for refund / exchange too! If you can't print a form then no problem, simply enclose a note with your name / postcode and order number and what action you require with the returned items. If you have specific instructions then you can download a returns formenclose with your return and send the items to us in a new and unused resalable condition, securely packaged with all product packaging, labels and tags included within 90 days of receipt. We'll get your parcel back in a few days and process your returnįor items over 60 x 50 x 50cm and 10kg then we recommended DPD Local or Royal Mail ,please include a note with your order details or a returns form is using one of these services Include a note on your request, include contact details (handwritten is fine) or use our Returns Form if you wishĥ: Drop off at Collect+ shop and get a receipt. Print your label at home or print in store option availableĤ. We have partnered with Collect+ for our returnsĢ: Buy a returns label for £3.99 at Collect+ģ.
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